At the press of button, a driver activates bCall when experiencing a breakdown or non-emergency roadside issue.
Connecting drivers directly to roadside assistance from the vehicle
Intelematics has been developing localised data driven solutions for the transport industry for two decades. Now, with rise of the ‘Internet of Things’ and growing demand for connected vehicles, Intelematics can utilise the live vehicle data such as vehicle location, direction of travel and fault code information to support roadside service (bCall) providers with faster and more effective resolution of a broken vehicle.
At the press of a button drivers can access smart roadside assistance whether it’s a mechanical breakdown or non-emergency roadside issue. bCall ensures fast, reliable support, powered by real-time vehicle data and call centre services.
How it works
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Vehicle data is transmitted from the vehicle to the Intelematics connected vehicle platform and communicated to a call centre agent.
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Within moments the call centre agent can have a range of data points on hand and be speaking with the vehicle occupant to triage the call and organise appropriate help.
Flexible and customer-led partnership
Intelematics is a trusted Australian connected vehicle service provider, delivering third-party (TPSP) connected vehicle services backed by local development, support, and call centre response teams.
With more than 1,000,000 connected vehicles supported across leading brands including Toyota, Lexus, Hyundai, Mitsubishi, BYD and Genesis, our solutions are proven, scalable, and purpose-built for the Australian and New Zealand market.
Whether you need ready-to-deploy bCall service or a customised package integrated with your existing systems, we can help you deliver value-added services that strengthen brand loyalty and driver confidence.
Customers
bCall in a spotlight
24/7 support – At the press of a button, drivers can request help any time, day or night.
Precise location details – Helps support services reach you faster.
In-built car technology – Can operate through the car’s in-vehicle system regardless of owner.
Enriched vehicle data – Captures car data points to support a faster, more tailored road side response.
Minimise downtime – allows for immediate voice communication with quick response reducing vehicle downtime.
App support – bCall solution caters for integrated mobile devices.
Frequently asked questions
bCall (breakdown call) is a button pressed by drivers in the event of mechanical breakdown or non-emergency roadside issues. Like eCall (emergency call), bCall systems connect the vehicle with a call centre or roadside assistance service to help when the car is not operational due to a technical fault or minor incident.
Yes bCall systems often are integrated with other connected car services. Some car manufacturers offer bCall to customers to build continuity, fostering relationships and reliability.
Yes, the driver will be connected to a person to discuss the issue.
Yes – all transmitted data is encrypted and used only to provide assistance during a breakdown. Personal information is not transmitted when using bCall.
Common examples include:
- Flat tyres
- Dead batteries
- Tow trucks
- Locking issues
- Engine/transmission issues
Latest news
Awards
Intelematics connected vehicle platform is setting the gold standard for vehicle safety in Australia winning multiple awards in prestigious award programs.
