Our terms

These terms and conditions apply when you visit or use a website, online account or social media site owned and operated by or on behalf of Intelematics Australia Pty Limited (ABN 92 084 882 584) (us, we, our), referred to collectively in these terms and conditions as the 'Digital Platforms'.

2.1 Your use of our Digital Platforms is governed by these terms and conditions and any additional terms and conditions posted on any of our Digital Platforms from time to time ('Terms'). Should any term within these Terms conflict with the additional terms and conditions of a particular Digital Platform, the latter's terms will prevail to the extent of the conflict.

2.2 By continuing to use a Digital Platform you indicate your consent and agreement to these Terms.

2.3 Our Digital Platforms are made available for general information about us and our products and services, and to enable you to contact us and make enquiries. Not all products, services or features referred to on a Digital Platform may be available to you.

Some of our Digital Platforms may allow you to set up an account so you can access certain information, features or services ('Digital Account'). The services you can access will vary between our Digital Platforms.

3.1 You can set up a Digital Account by completing the registration process on the Digital Platform and providing details, such as a username and password, that you will need to use to log into your Digital Account ('Login Details'). You may also need to accept additional terms and conditions that govern your use of the Digital Account and the services it provides.

3.2 You must keep your Login Details confidential. You must not provide your Login Details to any other person and you must not allow any other person to use your Login Details.

3.3 You must not use your Digital Account, or a Digital Platform, to attempt to access anyone else's information or to modify the details of any other person without their authority.

3.4 You are responsible for all activity that occurs under your Digital Account. You must notify us promptly if you become aware of any unauthorised use of your Digital Account or Login Details.

3.5 Some of our Digital Platforms include a feature which enables us to send notifications to you, for example by email or SMS. Where this feature is available, you can enable or disable these notifications by changing the relevant settings.

By creating a Digital Account, or by submitting your contact details to us through a Digital Platform (for example, through an enquiry, subscription or 'contact us' form), you agree that Intelematics Australia and its related bodies corporate in the RACV Group may contact you with marketing and information about their products and services for an indefinite period, unless and until you opt out of receiving these communications. You agree that any contact details provided by you can be used for these communications, including to contact you by post, phone, email and SMS. If at any time you wish to opt out from receiving these communications, please use the opt out means provided in the communications or contact us using the details set out in our Privacy Policy (available at intelematics.com).

5.1 Our Digital Platforms may contain or offer tools, calculators, software programs or other features.

5.2 While we have taken due care to ensure that these features, and the information they contain and produce, are accurate and free from errors and defects, we do not warrant their accuracy, adequacy, correctness or completeness. Any use of these features is at your own risk.

5.3 Any figures used by these features in calculations are estimates only and may not take account of your particular circumstances.

5.4 We may, at any time in our sole discretion and without prior notice to you, change any or all aspects of a Digital Platform, including its appearance, content and functionality.

6.1 What you can do: All the material on our Digital Platforms is subject to the copyright of Intelematics Australia or its third party licensors. You must not reproduce any of the material contained on our Digital Platforms except that you may:

6.1.1 download a copy of material from our Digital Platforms to the local hard drive of the computer or device used to access the Digital Platform; and

6.1.2 print extracts (hard copies) of our Digital Platforms, but only for your personal, non-commercial use.

6.2 What you cannot do:

6.2.1 copy, reproduce, alter, modify or display in public any of the material on our Digital Platforms, or otherwise incorporate it into or store it in any other website, electronic retrieval system, publication or other work in any form; or

6.2.2 provide a link to our Digital Platforms from another website except in accordance with clause 11.

6.3 The Intelematics logo is a trademark of Intelematics Australia. Other trademarks may be displayed on our Digital Platforms from time to time. These may belong to Intelematics Australia or to third parties. Nothing displayed on our Digital Platforms should be construed as granting any licence or right of use of any logo or trademark displayed on our Digital Platforms, without the express written permission of the relevant owner.

7.1 You must not use a Digital Platform for any purpose that is unlawful or prohibited by these Terms. You agree to abide by all applicable laws, regulations, codes of conduct, and any guidelines we may publish that govern your use of a Digital Platform or any social media site operated by us.

7.2 In particular, you agree not to:

7.2.1 charge any person any fee in any form in connection with access to a Digital Platform;

7.2.2 use a Digital Platform for any purpose other than as a legitimate user or for a non-commercial purpose;

7.2.3 use a Digital Platform to disparage, defame, abuse, harass, stalk, threaten or otherwise offend others;

7.2.4 publish, distribute, email, transmit or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive or inappropriate;

7.2.5 engage in or promote any surveys, contests, pyramid schemes, chain letters, unsolicited emailing or spamming via a Digital Platform;

7.2.6 impersonate any person or entity;

7.2.7 upload, post, email, transmit or otherwise make available using a Digital Platform any material that you do not have a right to make available under any law or contractual obligation, or which contains viruses or other computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware;

7.2.8 do anything which might disrupt access to, or cause damage to or interference with, a Digital Platform, including using 'robots' or other automated 'form completion' tools;

7.2.9 modify any component of a Digital Platform in any way, including by changing content, functionality or appearance, or by removing notices such as copyright notices;

7.2.10 reproduce, republish or otherwise make available through any means a Digital Platform or any content associated with it;

7.2.11 interfere with or hinder a Digital Platform, or access or try to access a Digital Platform in ways other than using the interfaces, tools, environments and instructions we provide, or any component of a Digital Platform that you are not authorised to access; or

7.2.12 take any action that involves decompiling, reverse engineering, reverse assembling, or attempting to reveal source code or other processes or formulas connected with a Digital Platform and its software.

7.3 We retain the right at all times to monitor, retain or disclose any information as necessary to satisfy any applicable law, regulation, code of conduct, legal process or governmental request.

8.1 We make no representation in relation to, and do not warrant, that:

8.1.1 functions available on a Digital Platform will be uninterrupted or error free, that defects will be corrected, or that a Digital Platform or the server that makes it available are free of viruses or bugs; or

8.1.2 a Digital Platform, or your use of a Digital Platform, complies with the laws of any country outside Australia. If you use a Digital Platform in or from a country other than Australia, you are solely responsible for ensuring that doing so complies at all times with all laws in the place where you are located.

8.2 You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

9.1 We may, without notice to you and with immediate effect, temporarily or permanently limit, suspend or terminate your access to a Digital Platform if we consider it is reasonable and appropriate to do so because:

9.1.1 you, or any person acting on your behalf, has committed a material breach of these Terms;

9.1.2 we have reasonable grounds to believe there is a security or fraud risk relating to your continued access to a Digital Platform; or

9.1.3 we consider (acting reasonably) that taking such action is necessary to manage financial, legal, reputational or other material risks to us, you or other users of the Digital Platform.

9.2 All warranties, indemnities, disclaimers and limitations of liability in these Terms shall survive termination.

9.3 Without limiting clause 9.1, we may cease to support and/or withdraw a Digital Platform at any time. Unless we are unable to do so due to circumstances beyond our control, if you are a registered user of the Digital Platform we will provide you with 30 days prior notice.

10.1 Use of any personal information that you provide to us is governed by our Privacy Policy and any privacy collection notice made available to you when you visit or use a Digital Platform or your Digital Account. Our Privacy Policy is available at intelematics.com.

10.2 Some of our Digital Platforms may make use of location information sent by a device on which a Digital Platform is accessed, for example to provide location-based features. Unless otherwise disclosed to you, you may adjust the location settings on your device as appropriate when you use these features.

11.1 If you wish to establish a link to a Digital Platform you must, in the first instance, use the 'Contact Us' details on intelematics.com and provide the following information:

11.1.1 the URL of the website that you seek to establish a link from;

11.1.2 a brief description of your website; and

11.1.3 the reason that you wish to establish a link.

11.2 If we agree to your proposed link, you must comply with any terms and conditions imposed by us as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact us and provide a new description of your website.

12.1 If you wish to submit any content or other material to a Digital Platform (particularly our social media sites), you agree to do so on the additional terms and conditions set out in this clause 12.

12.2 When you submit user contributed material, including text, images and photos ('Material') to a Digital Platform, unless we advise otherwise, you licence and grant to us, our affiliates and sub-licensees a non-exclusive, royalty-free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such Material for any purpose in any media (including but not limited to company brochures and other marketing and/or advertising material), without compensation, restriction on use, attribution or liability.

12.3 In particular, we reserve the right to do any of the following:

12.3.1 select Material to be displayed on a Digital Platform;

12.3.2 remove any Material at any time;

12.3.3 amend, alter, edit or delete any Material you submit without any right of attribution to you; and

12.3.4 use any photos submitted as Material in any way that we see fit.

12.4 In submitting Material, you:

12.4.1 warrant that any Material you submit is your own work and that you own all intellectual property rights in it; and

12.4.2 warrant that any Material you submit for publication, or which is published on any Digital Platform, does not infringe the intellectual property or other rights of any person, is not defamatory, obscene or otherwise unlawful, and does not breach any law or any obligation you owe to another person.

12.5 When contributing Material to a Digital Platform, you must not include:

12.5.1 information that helps sell, buy, solicit or offer goods, services, shares or other commodities, including any phone numbers, mail or email addresses or URLs;

12.5.2 personal information, or the personal details of others such as phone numbers, mail or email addresses;

12.5.3 offensive or otherwise unsuitable images of a sexual or other inappropriate nature;

12.5.4 gratuitous swearing, profanity or spiteful remarks;

12.5.5 spamming, flaming or typing in all capitals;

12.5.6 reference to, or links to, illegal activities;

12.5.7 false, misleading or deceptive information; or

12.5.8 misinformation or rumour.

13.1 The information on our Digital Platforms is for general information purposes only. You must not rely on any statement on our Digital Platforms without taking specialist advice. While we endeavour to ensure the accuracy and completeness of the information contained on our Digital Platforms, we make no warranties and accept no responsibility for any loss or damage you may suffer as a result of your reliance on any part of it.

13.2 We make no representations or warranties and exclude all liability to the fullest extent permitted under applicable law:

13.2.1 in relation to any of the material on our Digital Platforms (including any as to the quality, accuracy, completeness or fitness for any particular purpose of such material);

13.2.2 in relation to any material of any other websites referred to or accessed by a hyperlink through a Digital Platform ('Third Party Websites'). We do not endorse or approve the material of any Third Party Website, nor will we have any liability in connection with any Third Party Website howsoever arising; or

13.2.3 that our Digital Platforms, or any of their material, is virus free. You should take your own precautions in this respect and we accept no responsibility for any harmful code that may be introduced into your system by using our Digital Platforms.

14.1 You will indemnify us for any loss, damage or cost we suffer or incur to the extent caused or contributed to by your breach of these Terms, your breach of any other legal obligation, or your negligence or other wrongful act or omission in connection with your use of or conduct on our Digital Platforms.

14.2 We do not exclude any rights and remedies available to you under the Australian Competition and Consumer Act 2010 (Cth), or any similar State or Territory legislation, in relation to the provision by us of any goods or services via our Digital Platforms which cannot be excluded, restricted or modified. Otherwise, we exclude all conditions and warranties which may be implied by law.

14.3 To the extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:

14.3.1 in the case of services supplied or offered by us: (a) the re-supply of those services; or (b) the payment of the cost of having those services re-supplied; and

14.3.2 in the case of goods supplied or offered by us: (a) the replacement of the goods or the supply of equivalent goods; (b) the repair of the goods; (c) the payment of the cost of having the goods replaced; or (d) the payment of the cost of having the goods repaired.

14.4 You agree that in no circumstances will we be liable to you for any indirect, incidental, special and/or consequential losses or damages, or loss of profits, of whatever nature howsoever arising, including from:

14.4.1 the use of or access to, or any inability to use or access, our Digital Platforms or any material on our Digital Platforms;

14.4.2 unauthorised access to or alterations of your transmissions or data; or

14.4.3 statements or conduct of any third party on our Digital Platforms.

15.1 Variations: These Terms may be varied from time to time. Please ensure that you review these Terms regularly, as you will be deemed to have accepted a variation if you continue to use the Digital Platform after the variation has been posted.

15.2 Severability: If any of these Terms are determined to be unfair, illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms, and the remaining terms shall survive and continue to be binding and enforceable.

15.3 Waiver: The failure or delay by us to exercise or enforce any right in these Terms does not waive our right to enforce that right.

15.4 Applicable law: The Digital Platforms are intended for users in Australia. These Terms will be governed by and construed in accordance with the laws of the State of Victoria, Australia.

15.5 Ownership: All contents of our Digital Platforms are copyright (c) 2026 Intelematics Australia Pty Limited (ABN 92 084 882 584) and/or our licensors. All rights reserved.

Current as of 5 August 2026