It is our usual practice to collect personal information directly from the individual or their authorised representative.
We also collect personal information on behalf of a third party where we are providing products or services for that third party, for example where we manage and operate a telematics program on behalf of a car company or Auto Club. In this case your agreement/contract will be with the provider of the product or service and you will be covered under their privacy policy. While we hold your data as an agent for your provider we will always abide by the Australian Privacy Principles with regard to your data. In the first instance the responsibility for this data, and any enquiries relating to that data or its use should be referred to your product or service provider.
Sometimes we collect personal information from a third party, but only if the individual has consented to such collection or would reasonably expect us to collect their personal information in this way, or if it is necessary for a specific purpose.
In limited circumstances we may receive personal information about individuals from third parties who contact us and supply us with the personal information of others in the documents they provide to us.
Intelematics collects many kinds of information in order to operate effectively and provide you the best products, services and experiences we can.
We collect information when you activate, sign in and use our web or online sites, products and services. We may also be supplied with information from other companies we work with in delivering services to you.
We collect this information in a variety of ways, including from web forms, technologies like cookies, web logging and software on your computer or other device including from products and services we provide to you or are provided to you via a third party.
We only collect personal information for purposes which are directly related to our functions or activities as defined in the Service Subscription Agreement or Terms and Conditions agreed to by you, and only when it is necessary for or directly related to such purposes. We also collect personal information related to employment services, human resource management, and other corporate service functions. These purposes are listed below.
Administrative activities:
- When we process customer and consumer enquiries.
- When we manage the personnel and corporate service functions of Intelematics.
For more detailed information about these purposes and the information handling practices that apply to them, see Part B – Files.
We also collect personal information (including contact details) as part of our normal communication processes directly related to those purposes, including:
- When you email us.
- When you telephone us.
- When you provide us with your business card or other material that contains your personal details.