WHITE PAPER

How eCall technology builds safer vehicles and loyal customers

Discover how eCall and connected car services are reshaping brand loyalty in the automotive industry

In today’s competitive automotive landscape and where brand loyalty is under pressure, safety isn’t just a feature—it’s strongly becoming associated with a brand promise. Our latest whitepaper, “Your Cars. Their Trust: How eCall delivers safer vehicles and loyal customers,” explores how eCall technology is reshaping the way manufacturers connect with drivers, save lives, and build lasting customer relationships through trust-building experiences.

With ANCAP proposing to include eCall in its five-star safety rating by 2026, and consumer demand for crash detection and SOS functionality growing, now is the time to understand how eCall can become a strategic differentiator.

What you’ll learn:

By downloading this whitepaper, you’ll gain insights into:

  • What eCall is and how it works
  • Learn how automatic crash detection and SOS button emergency calls connect drivers with your brand’s experience
  • Why third-party eCall services matter
  • Discover how Intelematics’ locally supported eCall platform enhances your brands emergency response and strengthens customer trust and becomes your conjugate to emergency services
  • Global trends and regulatory shifts
  • Understand how markets in Europe, the US, and Australia are evolving—and what it means for manufacturers looking to stay competitive
  • The link between safety and brand loyalty
  • Explore how eCall technology builds peace of mind, enables post-sale engagement, and delivers valuable customer insights.
  • Real-world impact and consumer sentiment
  • See how one in five Australians now consider eCall features essential when choosing their next vehicle—and why 78% value Automatic Collision Notification

INTELEMATICS

Your trusted eCall partner

Intelematics is an Australian telematics provider delivering bespoke third-party eCall services, backed by local development, support, and emergency response teams. We currently support over 900,000 connected vehicles across leading brands including Toyota, Lexus, Hyundai, Mitsubishi, and Genesis.

Our tailored connected vehicle packages range from scalable, ANCAP-proposed recognition solutions that support five-star eCall safety compliance, to fully custom-built offerings with advanced reporting, specialised car technology testing, and a suite of connected services.

Why download this whitepaper?

This whitepaper is designed for automotive professionals who want to:

  • Discover how safety-led innovation drives brand trust and loyalty, and why it’s becoming a key differentiator in today’s automotive market.
  • Learn how eCall services provide reassurance in critical moments, reinforcing long-term brand value and customer confidence.
  • Unlock new post-sale engagement opportunities with connected car features such as stolen vehicle tracking, predictive maintenance, and remote vehicle management.
  • Understand how eCall supports ESG and procurement goals, helping you meet rising expectations for safety, transparency, and sustainability—especially in fleet and commercial sectors.
  • Leverage behavioural insights for personalisation, using eCall data to inform product development, enhance customer service, and deliver targeted marketing strategies.

Take a look inside

Download this White Paper

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