MELBOURNE, 24 September 2025:Australian Motoring Services (AMS), one of the country’s leading wholesale roadside assistance providers and a joint venture of major motoring clubs RACV, NRMA, RACQ, RAC, RAA, and RACT, has partnered with Mitsubishi Motors Australia and Intelematics to roll out a new generation of connected vehicle safety services, combining smart in-car technology with around-the-clock human support.
Through its roadside assistance arm, Assist Australia, AMS has entered a multi-year partnership to provide emergency response and roadside assistance for Mitsubishi’s connected vehicles, starting with the 2025 Mitsubishi Outlander SUV. The services are designed to give drivers and their families greater peace of mind – whether commuting in the city or travelling long distances across regional Australia.
New features available to drivers
eCall – an emergency SOS function that automatically alerts AMS responders, who in turn engage first responders after a crash, transmitting the vehicle’s location and incident details even if the driver cannot make a call themselves.
Stolen Vehicle Tracking (SVT) – technology that helps authorities locate and recover stolen vehicles more quickly.
iCall – for non-emergency support, such as roadside assistance or account management queries.
Smart, connected, and built for the future—this Mitsubishi Outlander interior highlights how Intelematics is helping automotive brands deliver seamless in-vehicle experiences through advanced connected car services.
At the heart of the new system is eCall, already standard in Europe, which has been credited with saving lives by reducing response times after collisions. The technology is being assessed for integration into ANCAP’s five-star safety rating system in Australia.
Each year, thousands of Australians are injured on the road, and valuable time can be lost waiting for emergency services to arrive at remote crash sites. By automatically transmitting crash data and location, eCall ensures help is dispatched faster – a critical factor in survival and recovery outcomes.
The partnership also reflects a broader shift in the automotive industry, as vehicles increasingly integrate advanced safety and connectivity features that link drivers directly to emergency networks.
Commenting on the partnership, Rebecca Stenhouse, CEO of AMS, said: “This collaboration puts people at the centre – blending smart technology with the reassurance of real, human support around the clock. At AMS, we’re proud to bring decades of roadside expertise into the connected vehicle era. Together with Intelematics and Mitsubishi, we’re enhancing safety and support for drivers right across Australia.”
Bruce Hampel, General Manager of Product Strategy at Mitsubishi Motors Australia, adds: “This partnership represents a significant milestone for Mitsubishi Motors Australia and highlights our commitment to delivering innovative safety solutions. The integration of these services will have a meaningful impact on our customers’ safety, providing peace of mind whether they’re on their daily commute or creating new adventures in Australia’s great outdoors.”
Rob Finney, General Manager at Intelematics, adds: “Our platform already powers more than 850,000 connected vehicles across Australia. By linking directly with AMS’s emergency network, Mitsubishi drivers can be confident that support will be available when they need it most – whether in an accident, a breakdown, or in the event of theft.”
What’s next
The 2025 Mitsubishi Outlander is now available with active eCall and connected services. The upcoming Outlander Plug-in Hybrid Electric Vehicle (PHEV) will also feature advanced connected technologies, bringing these critical safety benefits to even more Australians.
This launch also celebrates Mitsubishi’s 45-year legacy in Australia – a legacy built on trust and a deep commitment to driver safety.
Looking ahead, the partners are exploring opportunities to expand connected services across future vehicle models, continuing to strengthen the link between technology, trust, and human connection on Australian roads.
The Mitsubishi 2025 Outlander features Intelematics’ eCall technology, including SOS emergency calling and Automatic Crash Notification (ACN), now available across Australia.
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